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The Madison Avenue Field GuideA field guide to marketing & advertising, by Brandon Mina

GlossaryMeasurement & AttributionBlended CAC

Measurement & Attribution

Blended CAC

Total sales and marketing cost divided by all new customers acquired, including organic ones, rather than only paid-attributed customers.

By Brandon MinaCEO, BrandPilot AIUpdated November 2026

Short answer

Blended CAC is total sales and marketing cost divided by all new customers acquired, including those who arrived organically, rather than only customers attributed to paid media. It gives a business-level view of acquisition efficiency that is less dependent on attribution accuracy, though it can mask whether paid channels are individually profitable.