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The Madison Avenue Field GuideA field guide to marketing & advertising, by Brandon Mina

GlossaryEmail & LifecycleBrowse Abandonment Email

Email & Lifecycle

Browse Abandonment Email

An automated email sent to a known visitor who viewed products without adding to cart, reminding them of the items they browsed.

By Brandon MinaCEO, BrandPilot AIUpdated November 2026

Short answer

A browse abandonment email is an automated email sent to a known visitor who viewed products without adding them to a cart, reminding them of the items they browsed. It targets shoppers earlier in the journey than cart abandonment emails. These messages often include the viewed products, related recommendations or reviews to encourage a return visit.