Glossary/Email & Lifecycle/Browse Abandonment Email
Email & Lifecycle
Browse Abandonment Email
An automated email sent to a known visitor who viewed products without adding to cart, reminding them of the items they browsed.
By Brandon Mina·CEO, BrandPilot AI·Updated November 2026
Short answer
A browse abandonment email is an automated email sent to a known visitor who viewed products without adding them to a cart, reminding them of the items they browsed. It targets shoppers earlier in the journey than cart abandonment emails. These messages often include the viewed products, related recommendations or reviews to encourage a return visit.