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The Madison Avenue Field GuideA field guide to marketing & advertising, by Brandon Mina

GlossaryEmail & LifecycleWelcome Series

Email & Lifecycle

Welcome Series

Automated emails sent right after someone subscribes or signs up, introducing the brand and guiding first actions.

By Brandon MinaCEO, BrandPilot AIUpdated November 2026

Short answer

A welcome series is a set of automated emails sent right after someone subscribes or signs up, introducing the brand and guiding first actions. It sets expectations, shares key information and often includes an offer or onboarding steps. Welcome emails typically receive high engagement because subscribers' interest is fresh.