Glossary/Retail Media & Commerce/Cross-Selling
Retail Media & Commerce
Cross-Selling
Recommending complementary products to a shopper, such as a case with a phone, to increase order size.
By Brandon Mina·CEO, BrandPilot AI·Updated November 2026
Short answer
Cross-selling is the practice of recommending complementary products to a shopper, such as a case with a phone, to increase order size. It appears in product pages, carts, checkout, and post-purchase emails, often driven by recommendation algorithms. Effective cross-selling feels relevant and helpful rather than pushy.